30-Day Money-back Guarantee

When you purchase Better Store Search, we include a 30-day guarantee that better Store Search will improve your product search results. If it doesn't improve your store's product search, you can get a full refund within 30 days of your original license purchase.

How do I claim a refund and show my results not improving?

To create a claim for a refund, file a support ticket and have one or more screenshots of your search results with Better Store Search enabled.  Our support engineers may ask you some questions before proceeding with a refund to understand what may or may not be happening.

Please note that incorrect functionality of Better Store Search due to a conflict with another extension is not a case that is eligible for a refund.

Most of the time, incorrect search results are due to a bad configuration of the Magento store or Better Store Search settings that we can help you with.  If we can't show any improvement of your search Better Store Search we'll initiate the refund process.

Your co-operation is required in order to process the refund and assess your elligability for the refund.  Sweet Tooth and the Better Store Search team reserve all rights to deny any refund requests.

How long before I get my refund?

It generally takes 14-28 days to process the refund completely.  

What about installation and other services?

If the software was at all, at any time, and under any circumstances installed one or more of any of your stores, then absolutely no refunds will be issued for installation and any other services.

Any More Questions?

If you have any more questions please feel free to contact us and we'll do our best to help you out! 


EU Directive 2011/83/EC

ACCORDING TO THE EU DIRECTIVE YOU HAVE THE RIGHT TO WITHDRAW FROM A PURCHASE TRANSACTION FOR DIGITAL CONTENT WITHOUT CHARGE AND WITHOUT GIVING ANY REASON FOR A DURATION OF FOURTEEN DAYS OR UNTIL THE SELLERS (Holger Brandt IT Solutions) PERFORMANCE OF ITS OBLIGATIONS HAS BEGUN WITH YOUR PRIOR EXPRESS CONSENT AND YOUR ACKNOWLEDGMENT THAT YOU THEREBY LOSE YOUR RIGHT OF WITHDRAWAL, WHICHEVER HAPPENS SOONER.
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